A district judge in Florida admitted the opinions of a credit reporting expert witness after ruling that his opinions were an application of industry standards to facts that, if proven, might have helped demonstrate the satisfaction of Fair Credit Reporting Act standards by implication.
Facts of the Case
Plaintiff, Pablo Antonio Garcia (“Garcia”), as the owner of Kandela Productions Inc. (“Kandela”) and Real Rebate Realty, LLC (“Real Rebate”), entered into three loan agreements with Synovus pursuant to which Synovus loaned money to his companies and those companies were obligated to repay Synovus (the “Business Loans”).
Beginning on January 29, 2021, and continuing through May 18, 2021, Garcia received notice that his Business Loans were in default and that, as a result thereof, Synovus was exercising its right to accelerate the remaining unpaid amounts due under the Business Loans.
In accordance with Synovus’s internal procedures and the default provisions of the LOC Agreement, on August 24, 2021, Synovus elected to charge off all loans encompassed in Garcia’s loan relationship with Synovus, including the Subject Account.
This case involves Garcia’s disagreement with Synovus’ decision to charge off Garcia’s account with Synovus; Garcia’s disputes as to the accuracy of such charge offs as reflected on his credit reports; and Synovus’ proper investigation and verification that, in fact, Garcia’s subject personal account was charged off.
Defendant Synovus Bank’s expert John Ulzheimer offered three general opinions in his expert report: Firstly, consumers can default on loans even if they’ve never missed a payment. As such, reporting a charged off loan to a credit reporting agency as a ‘charge off’ does not constitute incorrect information. Secondly, the Bank’s investigation responses to Garcia’s credit reporting disputes regarding the subject account were appropriate and in line with industry standards and practices; and Garcia did not experience the credit related damages as alleged.
Garcia argued that each of these opinions were impermissible for various reasons and hence outside the scope of Federal Rule of Evidence 702.
Credit Reporting Expert Witness
John Ulzheimer is the President of The Ulzheimer Group, LLC and Founder of www.creditexpertwitness.com. He specializes in credit reporting, credit scoring and identity theft.
He is twice FCRA certified by the Consumer Data Industry Association (the trade association of the credit reporting agencies) and has over 32 years of experience in the consumer credit industry including positions with Equifax Credit Information Services (6 years), Fair Isaac, which is the inventor of the FICO® credit scoring system (7 years), Credit.com (6 years), and years of concurrent work with a number of consumer credit related companies.
A nationally recognized expert, Ulzheimer currently is or was the credit blogger for the New York Times, Mint, CreditSesame, CreditSimple, CreditVersio, Zillow, JD Byrider Systems, Credit.com, SmartCredit, VantageScore Solutions, The Simple Dollar and the National Foundation for Credit Counseling. He has authored or coauthored numerous educational materials on the subject of consumer credit.
Discussion by the Court
Opinion One
Garcia first argued that Opinion One consisted of impermissible legal conclusions about an ultimate issue because it stated that “reporting a charged off loan to a credit reporting agency as ‘charge off’ did not constitute inaccurate information.” Garcia pointed out that accuracy or inaccuracy is a threshold issue under the Fair Credit Reporting Act (“FCRA”), 15 U.S.C. § 1681s-2(b). He consequently maintained that the aforementioned statement “usurped the roles of the Court and the jury.”
While an expert cannot opine on ultimate issues of law, they “may offer their opinion as to facts that, if found, would support a conclusion that the legal standard at issue was satisfied.”
Ulzheimer, instead of opining that the Bank’s reporting was accurate under the FCRA, opined that the Bank’s reporting was not factually “inaccurate” or “incorrect” under industry standards provided by the Consumer Data Industry Association’s Credit Reporting Resource Guide (“CRRG”). The Court is capable of clearing up any jury confusion regarding the relevant meaning of “accuracy” by properly instructing them as to that term’s meaning under the FCRA.
The Court also found fault with Garcia’s second argument—that Opinion One will confuse the jury by usurping the Court’s authority to define the applicable legal standards. The fact that Opinion One failed to address whether the Bank’s reporting was misleading (a component of FCRA accuracy) provided Garcia with ammunition for cross-examination. It was not grounds for exclusion under Daubert.
Opinion Two
Legal Conclusions
Garcia contended that, like Opinion One, Opinion Two contained impermissible legal conclusions about an ultimate issue. Specifically, Garcia averred that it was improper for Ulzheimer to conclude that the Bank’s investigations of Garcia’s credit reporting disputes were ‘appropriate and in line with industry standards and practices.’ Garcia noted that this was typically a question for the jury, and that Ulzheimer’s reasoning was circular.
As an expert with significant experience, Ulzheimer was allowed to address whether the Bank’s ‘procedures matched industry standards’ as long as ‘he dissected the basis for his knowledge of industry standards, explained how he applied his experience to the facts, and how such application yielded his opinion.
Ulzheimer accomplished all these things without attempting to offer legal conclusions concerning “reasonableness” under the FCRA. Of course, the Court recognized that certain aspects of Opinion Two may be circular in nature. This, however, is another matter to be addressed by robust cross-examination.
Reliability
Garcia next argued that Opinion Two was unreliable because it failed to account for, or ignored, contradictory facts in evidence. Garcia pointed to Ulzheimer’s failure to address the deposition of William Manning as well as data discrepancies contained within the record.
Ulzheimer (an expert with over thirty years’ experience in the consumer credit industry) explained that, as a former employee of Equifax, FICO, and Credit.com, he “worked with, helped train, and supervised employees on processes and procedures involved in credit reporting, credit report dispute resolution, Fair Credit Reporting Act compliance, credit score model design and development, and consumer credit risk management.”
Ulzheimer applied this experience, and as well as his intimate knowledge of the Credit Reporting Resource Guide, to review a number of pertinent documents surrounding Garcia’s charge-off. This review of factual evidence led Ulzheimer to conclude that “there was simply no reason to believe that Garcia was not liable for the subject account” and that the charge off was proper. Accordingly, Ulzheimer opined that the Bank’s verification of the charge off to credit reporting agencies must have been technically accurate and in line with industry standards because the subject account was itself properly charged-off.
The Court held that Ulzheimer’s failure to consider the Manning Deposition and other tangential documents did not undermine the reliability of Opinion Two under Rule 702 or suggest that Ulzheimer’s experience was inadequate. It was important to note that Ulzheimer was not offering a legal opinion on whether the Bank’s investigation was ‘reasonable’ under the FCRA. Instead, his opinion was an application of industry standards to facts that, if proven, might have helped demonstrate the satisfaction of FCRA standards by implication.
Opinion Three
Qualifications
As previously mentioned, Opinion Three stated that Garcia “did not experience the credit related damages as alleged.” Garcia offered three arguments for the exclusion of this opinion: (1) Ulzheimer is unqualified to make this opinion; (2) Ulzheimer has no recognizable methodology in formulating this opinion; and (3) Ulzheimer relies on speculation, making this opinion unreliable.
The Court held that Ulzheimer is undoubtedly the type of person who should or could testify to the thought process of creditors who were evaluating Garcia’s mortgage and loan applications. As previously noted, Ulzheimer has over thirty years’ experience in the consumer credit industry. And, in his first four years at “FICO (formerly known as Fair Isaac Corporation),” Ulzheimer taught “trade associations, large national mortgage lenders, Fannie Mae, and Freddie Mac how FICO scoring worked, how consumer risk changed as deal variables changed, and how to educate their home-buying customers on the importance of solid credit management.”
His lack of experience in making mortgaged-based credit assessments himself did not render him unqualified. Nor did his apparent failure to specifically address non-qualified mortgages.
Lack of Scientific Methodology
Moreover, Ulzheimer’s lack of scientific methodology was also no reason to exclude Opinion Three on the basis of reliability. Courts have found that, where an expert’s testimony is “based on his experience and research in FCRA matters[,]” the expert’s testimony may be reliable even where “‘his method is simply an application of his experience with and understanding of the FCRA and the credit reporting industry to the facts at hand.’”
Opinion Three was based on Ulzheimer’s experience and research in understanding credit score risk-analysis. His method of reaching the conclusions expressed in Opinion Three were simply an application of this experience and research.
The Court recognized that Ulzheimer did not speak to the individuals assessing the subject loan applications. He nevertheless reviewed documents assessing Garcia’s credit and income at the time of the subject loan applications, as well as the subject loan denials, and then applied his extensive experience to opine on the thought process behind said denials.
Held
The Court denied Garcia’s Motion to Exclude the Opinions of John Ulzheimer.
Key Takeaways:
- The expert’s testimony may be reliable even where his method is simply an application of his experience with and understanding of the FCRA and the credit reporting industry to the facts at hand.
- Ulzheimer is not offering a legal opinion on whether the Bank’s investigation was “reasonable” under the FCRA. Instead, his opinion is an application of industry standards to facts that, if proven, might help demonstrate the satisfaction of FCRA standards by implication.
- Ulzheimer’s failure to consider the Manning Deposition and other tangential documents did not undermine the reliability of Opinion Two under Rule 702 or suggest that Ulzheimer’s experience was inadequate. His opinion was an application of industry standards to facts that, if proven, might have helped demonstrate the satisfaction of FCRA standards by implication.
Case Details:
| Case Caption: | Garcia V. Equifax Information Services, Llc Et Al |
| Docket Number: | 8:22cv1987 |
| Court Name: | United States District Court, Florida Middle |
| Order Date: | April 23, 2024 |
Leave a Reply